Privacy Policy

1. Who We Are

AutoResinUK Ltd (Company No. 15674461), registered at 17 Hanover Square, London W1S 1BN ("AutoResin", "we", "us"). We are the data controller for your personal data.

2. Data We Collect

• Contact details: name, email, phone, and postcode.
• Project details: project type, system interest, dimensions, site conditions, budget, and timeline.
• Device and usage data: anonymised browser fingerprint hash, pages visited, and referral source.
• Marketing attribution: UTM parameters, Google Click ID, and Meta Pixel events where consented.
• Photos uploaded during quote and consultation flows.

3. How We Use Your Data

• To prepare and deliver quotes and project proposals.
• To communicate about your enquiry and installation.
• To improve website performance and service delivery.
• For marketing where consent has been provided.
• For legal compliance and fraud prevention.

4. Legal Basis (UK GDPR)

• Contract: processing necessary to fulfil your quote request.
• Legitimate interest: analytics, fraud prevention, and service improvement.
• Consent: marketing communication and non-essential cookie tracking.

5. Cookies and Tracking

We use essential cookies for website operation and optional cookies for analytics and marketing. You can manage preferences at any time. See our Cookie Policy for details.

6. Data Sharing

We do not sell personal data. Data is shared only with relevant service providers and legal authorities where required.

• Service providers for hosting, email, and payment operations.
• Meta Platforms through consented marketing events.
• Professional advisers where operationally necessary.
• Law enforcement where required by law.

7. Data Retention

• Quote enquiries: up to 3 years from last contact.
• Customer project records: up to 7 years for legal and tax compliance.
• Anonymised analytics: retained for performance reporting.
• IP hashes and anti-abuse signals: retained for limited security windows.

8. Your Rights

Under UK GDPR you may request access, correction, erasure, restriction, portability, or objection. You may also withdraw consent where consent is the legal basis.

To exercise rights, contact enquiries@autoresin.co.uk.

9. Data Security

We use transport encryption, access controls, and database security controls to protect personal data.

10. Changes

We may update this policy and will publish the latest version on this page.

11. Contact and Complaints

Email: enquiries@autoresin.co.uk

You can also contact the ICO: Information Commissioner's Office.